Alogent Front Counter
Full-featured teller image capture solution that scans and converts paper checks, deposit slips, and other items to electronic images upon receipt by the teller in the branch, and automates manual processing tasks.
Alogent Front Counter is a teller image capture deposit automation solution that maximizes the cost savings available through imaging while simultaneously improving branch efficiency and sales effectiveness. The solution streamlines teller transaction workflows and improves transaction quality, customer service and cross-selling. It improves the dynamics of a financial institution’s front and back office, producing a strong return on investment that comes from cost reductions, increased branch efficiencies, and more focused and attentive customer service that can result in higher cross-sell rates.
What It Does
Converts paper checks, deposit slips, payment coupons, and other paper items to electronic images as soon as they are presented at the teller line.
Automatically reads transaction data and validates it using the latest image-based processing technologies.
Offers integration with most major teller systems including:
Supports deferred transactions, reversals, and electronic journal integration.
Offers straightforward transaction balancing at the teller line.
Provides extensive scanner device support.
Supports configurable business rules.
Includes advanced recognition technologies (ICR/CAR/LAR).
Offers image quality and usability analysis (IQA/IUA).
Enables the provision of confirmed transaction receipts.
Identifies errors, suspected duplicates, non-conforming items, and other exceptions at the teller line – while the customer is still present.
Creates virtual endorsements.
Includes transaction and item-level reporting.
Provides comprehensive activity tracking.
Enables secure item transport.
What It Does For Me
Maximizes the cost savings available through branch image capture.
Simplifies and streamlines transaction processes in the branch beginning at the teller line.
Offers the financial institution lower error rates and teller efficiency gains through reduced service times and fewer keystrokes.
Reduces costs through the truncation and elimination of paper documents.
Ensures real-time transaction accuracy, integrity, and conformance with image-quality standards.
Allows the financial institution to take advantage of more cost effective clearing options.
Maximizes teller heads-up time – changing the focus from the transaction to the customer and enabling them to uncover new cross-sell opportunities.
Helps improve the customer experience through better, more-attentive customer service, extended hours and cutoff times, and confirmed transaction receipts.
Helps the financial institution achieve earlier funds availability.