If you could invest in one initiative to improve the performance of your branch network, increasing its value to both your financial institution and its customers, what would it be?
A Celent* study notes that more than half of the institutions surveyed stated that their #1 channel priority is the branch network. Most are focused on cost reduction efforts to one degree or another; however, many are also specifically looking to leverage the face-to-face interactions that uniquely occur in the branch to drive customer engagement and strengthen customer relationships.
What if you could achieve both objectives at the same time?
Just as proper eating and exercise work together to create the ideal environment for weight control, opportunities to simultaneously reduce costs and increase customer value present a similar optimal scenario for you to drive each branch to higher growth and profitability.
Teller image capture provides you with just such an opportunity. From a financial standpoint, teller image capture allows your institution to take advantage of a dramatically improved cost structure, providing significant cost savings in the back office as well as within the branch itself. This is why most institutions considering a teller system upgrade or replacement find that such efforts are very difficult to justify without the financial benefits provided by teller image capture.
Expanded revenue opportunities
Teller image capture also helps your institution change a teller’s focus from transaction-centric exchanges to value-added interactions. This puts you in a position to uncover lucrative revenue opportunities and present relevant offers to customers at the right time and in the right way. Such interactions help create a consistent, high quality experience for the customer that reinforces your brand and strengthens customer relationships. This is becoming more and more important as customers move away from visiting the branch for routine transactions in favor of preserving the branch option for their most critical needs.
Browse through this Branch Deposit Automation Knowledge Center to access case studies, webinar archives, white papers, and articles that describe how a variety of institutions in the U.S. and internationally have reduced branch and operational costs while optimizing the customer experience.
*Celent, August 2010, "Branch Banking in a Multichannel World: What Ever Happened to the 'Branch of the Future'?"
The Alogent Deposit Automation Solutions help larger financial institutions advance beyond basic image capture by simplifying and streamlining paper-based transaction processes across branch, remote deposit and other service channels, as well as the back office.
ImageCenter primarily serves credit unions and is a comprehensive image capture system that electronically processes all types of transactions.