TeleBank
Full service voice response banking solution
TeleBank is an affordable, interactive remote banking solution that enables financial institution customers to use a touch-tone phone for around-the-clock access to account information and the ability to initiate routine financial transactions. Customers can use this full-service voice response telephone banking system to check account balances, verify cleared checks, initiate real-time fund transfers, make loan payments, request fax statements, and more.
TeleBank offers a multi-lingual feature, male or female voice options, and customizable system greetings and closing messages. This solution offers detailed reporting capabilities, an account alert feature, and an administrative website financial institution employees can use to customize features and account accessibility for customers. This solution reduces the number of phone calls made to financial institutions, giving tellers more time to concentrate on building business relationships.
What It Does
Offers customers 24/7/365 access to account information.
Provides the ability to initiate routine financial transactions anytime.
Allows for quick transfer of funds between accounts.
Enables customers to make loan payments.
Provides multi-lingual feature for English and Spanish as well as male and female voice options.
Offers customized greeting and closing message options tailored to financial institution preferences.
Creates reports measuring customer usage.
Provides financial institutions the ability to send account alert messages.
Offers employees access to an administrative website by which to customize features and account accessibility.
Provides multi-bank configuration so multiple financial institutions can use the same TeleBank hardware.
What It Does For Me
Provides customers convenience of anytime account self-service.
Offers financial institutions another touch point with their customers.
Reduces number of phone calls received by tellers, giving them more time to concentrate on building business relationships.
Increases operating efficiency without requiring additional personnel.
Attracts new customers and retains existing customers.
Reduces potential for human error or miscommunication.