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Commercial Lending Center Suite
​​Lending Solutions Support
The Service Desk is monitored from 7:00 a.m. - 7:00 p.m. U.S. Central Time on weekdays. After-hours emergency support requests must be submitted by phone at +1 800-365-4091.

News & Updates

Notice ProfitStars applied the Shared Hosted Version 3.15 of Commercial Lending Management System (CLMS) / FactorSoft® this past Saturday, January 12, 2019. Click here to access related Documentation.

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Holiday: ProfitStars will be closed Monday, January 21, in observance of Martin Luther King Day (USA). Non-emergency requests will be reviewed the following business day.​

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​New Release - Commercial Lending Mangement System / FactorSoft Version 3.15! 

ProfitStars is pleased to introduce Commercial Lending Management System and FactorSoft, version 3.15. This combine release, which includes version 3.14, offers several enhancements to improve efficiency and user experience. You can view the Release Notes within ITS.

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Now Registering: FactorSoft Basics for Account Executives – New to FactorSoft? Need a refresher? This two-day classroom event will help users develop the skills needed to effectively operate the FactorSoft application through instruction, discussion, and hands-on exercises. Several dates to choose from. Learn more.

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Now Registering: SQL Report Writing Workshop – We’re offering hands-on interactive sessions in a small group format at our training facility in Birmingham, AL. Learn more.

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Attention: CLMS & FactorSoft Users

The ITS system (including all Open Tickets) has migrated to ConnectWise, our new Client Support System. If you need to request credentials, please contact  LS-Help@profitstars.com.

You may also call or email New Service Requests as follows:

Phone: +1 800-365-4091, option 2, option 2


For testing and product guides, go to the limited ITS portal.
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Click here​ to download a 10-minute video exploring the new Service Portal.
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