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Commercial Lending Center Suite
​​Lending Solutions Support
The Service Desk is monitored from 7:00 a.m. - 7:00 p.m. U.S. Central Time on weekdays. After-hours emergency support requests must be submitted by phone at +1 800-365-4091.

News & Updates

Updated Agendas Announced for the 2019 Commercial Lending Center Suite User Group Meeting:

This combine event, which features separate tracks for the LoanVantage User Group and the FactorSoft/CLMS User Group, will take place April 29-30 at the Sheraton Grand Nashville Downtown. Learn more and register today!​


ProfitStars applied the Shared Hosted Version 3.15 of Commercial Lending Management System (CLMS) / FactorSoft® on Saturday, January 12, 2019. Click here to access related Documentation on the limited ITS portal.

Several Crystal Reports Scheduled for Deactivation

As part of our ongoing, long-term transition to SQL reporting, a new round of Crystal Reports is scheduled for deactivation in release 3.16 of CLMS/FactorSoft, including those shown below. 

If you have built custom versions of the Crystal Reports in this list below, you will need to convert them to SQL Reports prior to upgrading to release 3.16 (scheduled for mid-April). 

Accounting Menu
- Adjusted Fee Report
- Hold Account Ledger
Analysis Menu
- Guarantee Analysis
- Not Payable to Lender
- Signed Analysis
Carrier Menu
- Carrier Payment Report
Client Menu
- Client Activity Report
- Client Change Report
- Client Recourse Report
- Available for Recourse Report
- Client/Debtor Summary Report

Credit Menu
- Credit Approval Reports
- Credit Decision Report

Debtor Menu
- Account Status Exception Report
- Country Code Exposure Report
- Debtor Master List
- Debtor Invoice Audit Report
- Return Mail Report
- Debtor Availability
- Debtor Credit Limit Warning Reports
Facility Menu
- Daily Transaction Journals
- Facility Analysis
- Facility Ledger
- Facility List
- Unclaimed Cash Ledger
- Unposted Accrued Fees
Productivity Menu
- Cash Productivity Report
- Collector Response Report
- Credit Decision Productivity Report
- Purchase Productivity Report

Pleas​e contact 
Kim Galloway, if you need to discuss options. 

New Release - Commercial Lending Mangement System / FactorSoft Version 3.15! 

ProfitStars is pleased to introduce Commercial Lending Management System and FactorSoft, version 3.15. This combined release, which includes version 3.14, offers several enhancements to improve efficiency and user experience. You can view the Release Notes within ITS.


Now Registering: FactorSoft Basics for Account Executives – New to FactorSoft? Need a refresher? This two-day classroom event will help users develop the skills needed to effectively operate the FactorSoft application through instruction, discussion, and hands-on exercises. Several dates to choose from. Learn more.


Now Registering: SQL Report Writing Workshop – We’re offering hands-on interactive sessions in a small group format at our training facility in Birmingham, AL. Learn more.

Lending Solutions Login Form
Service Portal
Attention: CLMS & FactorSoft Users

The ITS system (including all open tickets) has migrated to ConnectWise, our new client support system. Need credentials? Contact Support at

You can also contact for service requests by:

Phone: +1 800-365-4091, option 2, option 2

Need more info?