Lending Solutions Support
The Service Desk is monitored from 7:00 a.m. - 7:00 p.m. U.S. Central Time on weekdays. After-hours emergency support requests must be submitted by phone at +1 800-365-4091.
News & Updates
Updated Agendas Announced for the 2019 Commercial Lending Center Suite User Group Meeting:
This combine event, which features separate tracks for the LoanVantage User Group
and the FactorSoft/CLMS User Group
, will take place April 29-30 at the Sheraton Grand Nashville Downtown. Learn more and register today!
ProfitStars applied the Shared Hosted Version 3.15 of Commercial Lending Management System (CLMS) / FactorSoft® on Saturday, January 12, 2019. Click here to access related
Documentation on the limited ITS portal.
Several Crystal Reports Scheduled for Deactivation
As part of our ongoing, long-term transition to SQL reporting, a new round of Crystal Reports is scheduled for deactivation in release 3.16 of CLMS/FactorSoft, including those shown below.
If you have built custom versions of the Crystal Reports in this list below, you will need to convert them to SQL Reports prior to upgrading to release 3.16 (scheduled for mid-April).
- Adjusted Fee Report
- Hold Account Ledger
- Guarantee Analysis
- Not Payable to Lender
- Signed Analysis
- Carrier Payment Report
- Client Activity Report
- Client Change Report
- Client Recourse Report
- Available for Recourse Report
- Client/Debtor Summary Report
- Credit Approval Reports
- Credit Decision Report
- Account Status Exception Report
- Country Code Exposure Report
- Debtor Master List
- Debtor Invoice Audit Report
- Return Mail Report
- Debtor Availability
- Debtor Credit Limit Warning Reports
- Daily Transaction Journals
- Facility Analysis
- Facility Ledger
- Facility List
- Unclaimed Cash Ledger
- Unposted Accrued Fees
- Cash Productivity Report
- Collector Response Report
- Credit Decision Productivity Report
- Purchase Productivity Report
Please contact Kim Galloway, if you need to discuss options.
New Release - Commercial Lending Mangement System / FactorSoft Version 3.15!
ProfitStars is pleased to introduce
Commercial Lending Management System and FactorSoft, version 3.15. This combined release, which includes version 3.14, offers several enhancements to improve efficiency and user experience. You can view the Release Notes within ITS.
Now Registering: FactorSoft Basics for
Account Executives –
New to FactorSoft? Need a refresher? This two-day classroom event will help
users develop the skills needed to effectively operate the FactorSoft
application through instruction, discussion, and hands-on exercises. Several
dates to choose from. Learn more.
Now Registering: SQL Report Writing
Workshop – We’re
offering hands-on interactive sessions in a small group format at our training
facility in Birmingham, AL. Learn more.